IVR Application Development and Maintenance Services for Call Center Systems
The Interactive Voice Response (IVR) application is a way to provide accurate information to the callers 24/7. These applications also make it possible for the caller to talk to a live agent during business hours for any requests such as case specific information, renewals of EBT card, recertification of certain types…
Source ID: us-nyc-current-solicitations-20250820007
Scope overview
The Interactive Voice Response (IVR) application is a way to provide accurate information to the callers 24/7. These applications also make it possible for the caller to talk to a live agent during business hours for any requests such as case specific information, renewals of EBT card, recertification of certain types of cases, requisition for application kits, etc.
To provide consistent service and maintenance to these growing application and call center agents, there is a need to develop new scripts and maintain/administer Call Center Management and Nortel MPS (IVR) Systems.
To help develop and maintain certain IVRS applications which handle more than 10 million calls a year, there is a need for IVR developer to develop IVR applications and support maintenance using Avaya MPS (IVR) systems. These services will be provided by Avaya Staff. Asa result, the augmenatation of staff by two professional specialists are needed. Agency: Dept.
of Social Svcs/Human Resources Administration Status: Award
Buyer & contacts
Tags & Signals
Similar tenders
Government Procurement Tender Announcement from Panama
A public procurement tender has been announced by a government department in Panama. The tender is currently active and open for participation. The purchasing unit responsible for this procurement process is the Department of Purchases.
Specialized Professional Services for Internal Control Office Audits and Financial Reporting
The National Pedagogical University requires specialized professional services to support its Internal Control Office. The services include conducting audits, monitoring activities, and preparing legal accounting and financial reports to fulfill the office's mission. These activities will help implement the office's action plan and ensure compliance with institutional requirements.
Legal Support Professional Services Contract for Medellín Mobility Secretariat
The ITM University Institution will provide independent contractor services for legal support professional management. This work supports the implementation of Interadministrative Contract No. 4600090182 of 2021 between the Municipality of Medellín's Mobility Secretariat and ITM. The contractor operates independently without employment relationship, assuming their own risk.
Keep reading for free. Pay only when you need workspace actions.
This record stays public. Upgrade only when you want alerts, exports, OCR packs, and autopilot workflows inside the private workspace.
Disclaimer: IndexBox Tenders does not issue, announce, or publish this tender. This information is aggregated from publicly available sources and is provided for informational purposes only. IndexBox Tenders is not affiliated with, endorsed by, or acting on behalf of the tender issuer. Users should verify all information directly with the official tender source before making any decisions or taking any action.