IT and Telecommunications Support Services for LMH Infrastructure
Le consultation a pour objet : - la hotline utilisateurs (niveau 1 et niveau 2 ponctuellement), - les interventions de proximité (niveau 1 et niveau 2 ponctuellement), - la maintenance, l'exploitation, la supervision, la gestion et la logistique des parcs informatiques et téléphoniques de LMH. Les prestations attendues…
Source ID: TED-c26b347d-6712-460d-92a0-ea6b7af70443
Estimated value
As published by the source; may be updated by the buyer.
Scope overview
Le consultation a pour objet : - la hotline utilisateurs (niveau 1 et niveau 2 ponctuellement), - les interventions de proximité (niveau 1 et niveau 2 ponctuellement), - la maintenance, l'exploitation, la supervision, la gestion et la logistique des parcs informatiques et téléphoniques de LMH.
Les prestations attendues couvrent au minimum, le périmètre suivant : - postes de travail et accessoires liés, - imprimantes, copieurs, scanners, - téléphonie fixe et mobile, - serveurs et onduleurs des sites distants, - équipements de visioconférence des salles de réunion, - câblage de proximité et baie de brassage, - réseau (TCP/IP, LAN, WAN), - sauvegardes / restaurations, - applications standards (la suite Office 365 dont Outlook, suite adobe, EDR/antivirus...), - applications métiers (Domaines Comptabilité, Ressources Humaines, Gestion locative …)
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