ServiceLink Software License Procurement for Water Meter Management
The Department of Environmental Protection (DEP) is procuring ServiceLink licenses in the amount of $99,760.00 from Itineris NA Inc. The contract duration is 2 calendar years. There are no renewal options. The New York City Department of Environmental Protection - Bureau of Customer Services (BCS) requests to process a…
Source ID: US-NYC-82626S0003001
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Scope overview
The Department of Environmental Protection (DEP) is procuring ServiceLink licenses in the amount of $99,760.00 from Itineris NA Inc. The contract duration is 2 calendar years. There are no renewal options. The New York City Department of Environmental Protection - Bureau of Customer Services (BCS) requests to process a Sole Source Contract with Itineris NA Inc. to secure the provision of ServiceLink Licenses.
DEP-BCS DEP utilizes a proprietary billing system called UMAX from Itineris NA Inc. This proprietary solution has been custom built to integrate with a specially configured version of a field tablet application called ServiceLink that is provided by Service-Link, a division of N. Harris Computer Corp.
DEP requires more ServiceLink software licenses in order to allow its expanding workforce of revenue generating Water Use Inspectors and DEP contractors to have access to this crucial software that allows them to install and program water meters and meter reading devices. The licenses for this software can only be purchased from Itineris NA Inc.
as the sole authorized reseller of the Service-Link solution integrated with Itineris UMAX billing system. Agency: Environmental Protection Vendor: Itineris NA, Inc.
(600 Peachtree Street NE) Contact: Eddie Banilover (ebanilover@dep.nyc.gov) PIN: 82626S0003001 Request ID: 20260210006 Selection method: Sole Source Notice type: Award Award amount: $99,760.00 Start date: 2026-02-17T00:00:00.000 End date: 2026-02-17T00:00:00.000
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