Community Alarms Monitoring and Equipment Procurement Tender

Community Alarms 2026-28 Lot 1: Monitoring and Response and Call Handling Lot 2: Provision of Equipment Please READ/follow the information and guidance supplied below and within the Tender documents, this will help with your tender submission. Word count limits apply, any information going over will not be considered. Respond to ALL questions. Additional documents or information not required will be disregarded.

Please note timeline with regards to questions and submission dates. All communication/correspondence and clarifications must be sent via the In-tend portal. Do not contact the Service area for information, please use the correspondence facility Regularly view the 'Clarification' tab for updates or responses to questions received by bidders.

Questions asked together with the response, will be made available to all bidders (if not P&C), this to ensure a fair and consistent approach to all. Avoid uploading your return just prior to closing deadline as you may incur IT issues and we will not accept Tender Returns via e-mail. The Council will provide as much support and information as it can to help guide you through the Tender process.

If there is anything you are not sure of or need clarification on, please contact the Procurement lead using the correspondence facility within the In-tend electronic tendering system. Opting In To inform us of your decision to participate and to be able to submit a tender you will be required to Opt In. Opting In will confirm to us of your involvement and your intention to submit a tender return.

Opting Out Will confirm that you are no longer interested in submitting a tender return. You will be able to provide a reason as to your decision if you wish. This will cease any system-generated communications. You will be able to opt back in at any point. Target contract commencement date 16th February 2025 Contract term 2 Years plus the possibility to extend by 1 Year plus 1 Year