Border Crossing Service Integrator Contract Award for Digital Transformation

This notice is for the award of the Crossing the Border Service integrator contract. Crossing the Border (CtB) is the steady state services and products which controls the flow of people and services across the borders. This is done principally via the Primary Control Points, mediated by a Border Force officer, or via an e-gate indirectly supervised by an officer.

Information from ports is processed by a central collection of systems, hosted in the cloud and on premise. These systems are built on top of a number of infrastructure platforms, leveraging a hybrid cloud model. The central systems support 24 hours a day 365 days a year operations, requiring high degrees of resilience and availability.

The existing applications run on diverse technological stacks and have been delivered over a 3-year programme and are expected to evolve over the next 5 years in line with government policy and operational need. The system is critical national infrastructure, incorporating official and secret data sets and related processes.

The Supplier will be responsible for transition and transformation leadership for CtB and the Digital, Data and Technology ("DDaT") directorate providing programme delivery, management, governance, and assurance across digital delivery in the CtB DDaT programme.

This document sets out the requirements for a Supplier to deliver transition and transformation leadership services for a minimum of 4 years from the start of the Contract with a possible 1 year extension option under the CCS Technology Services 3 framework RM6100.

It has been split into core requirements specific to the CtB DDaT outcomes within MBTP and general requirements which apply to all product families across DDaT. These materials are based upon stakeholder consultation, analysis of the current organisational position and the strategic direction of travel, all of which have informed the view of services required.