Environmental Protection Authority Seeks Customer Feedback Survey Platform

New Zealand's Environmental Protection Authority (EPA) administers applications for major infrastructure projects of national significance, and regulates new organisms (plants, animals, GM organisms) and hazardous substances and chemicals. The EPA also administers the Emissions Trading Scheme and New Zealand Emission U…

Source ID: NZ-GETS-27838014

Scope overview

New Zealand's Environmental Protection Authority (EPA) administers applications for major infrastructure projects of national significance, and regulates new organisms (plants, animals, GM organisms) and hazardous substances and chemicals.

The EPA also administers the Emissions Trading Scheme and New Zealand Emission Unit Register and manages the environmental impact of activities in the EEZ, including prospecting for petroleum and minerals, seismic surveying and scientific research. The EPA has approximately 250 staff currently.

We require the ability for EPA business units who provide services that the public engage with to be able to design and send surveys to capture customer feedback. The insights gathered from this need to be accessible to our teams, to help inform the way we improve our processes and deliver our services. We require the ability to be flexible and to easily incorporate any new areas of work into any feedback system.

Statusawarded
CategoryProfessional Services
CountryNew Zealand
Publish dateAug 18, 2023
Submission deadlineSep 13, 2023
Estimated value
Notice typeaward_notice
Sourcenz-gets-awards
BuyerEnvironmental Protection Authority
City

Buyer & contacts

OrganizationEnvironmental Protection Authority

Tags & Signals

customer feedback systemsurvey platformservice improvementpublic engagementEPA servicesfeedback collectionprocess optimizationgovernment services

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