Dunedin City Council Seeks Cloud-Based Customer Contact Centre Software Replacement
The Dunedin City Council (DCC) is seeking proposals to replace the current Customer Contact Centre software. The current system has functionality gaps, requires on-premise appliances and it no longer supports the DDC�s future ICT direction. We require a cloud-based solution that ensures we can best serve our community�…
Source ID: NZ-GETS-26869152
Scope overview
The Dunedin City Council (DCC) is seeking proposals to replace the current Customer Contact Centre software. The current system has functionality gaps, requires on-premise appliances and it no longer supports the DDC�s future ICT direction. We require a cloud-based solution that ensures we can best serve our community�s needs, now and in the future.
We are seeking proposals from suppliers that can offer a cloud-based, scalable solution that meets the attached technical and functional requirements, which must: � Operate with the current NEC and with Microsoft Teams Calling Support �working from home� WFH capability. � Meet the DCC�s Disaster Recovery (DR) requirements. � Meet the DCC�s Business Continuity needs.
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