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Development of Unified Call Center Module for Public Sector Modernization Project

Contract Award Project: P176803-Fourth Public Sector Modernization Project Loan/Credit/TF Info: IBRD-93380 Bid/Contract Reference No: PSMP4-CQS-1.3.6 Procurement Method: CQS-Consultant Qualification Selection Scope of Contract: Development of the Unified Call Center Module for the Operational Management System Notice V…

Source ID: WB-OP00426697

Estimated value

$250,000

As published by the source; may be updated by the buyer.

Scope overview

Contract Award Project: P176803-Fourth Public Sector Modernization Project Loan/Credit/TF Info: IBRD-93380 Bid/Contract Reference No: PSMP4-CQS-1.3.6 Procurement Method: CQS-Consultant Qualification Selection Scope of Contract: Development of the Unified Call Center Module for the Operational Management System Notice Version No: 0 Date Notification of Award Issued (YYYY/MM/DD) 2025/12/22 Duration of Contract 120 Day(s) Minimum Qualifying Score 70 Awarded Firm(s): BESTSOFT CJSC (566435) Armenia Country: Armenia Scores Technical: 87.00 Consultant Specific Experience: 87 Methodology: 0 Key Personnel: 0 Transfer of Knowledge: 0 Participation by Nationals: 0 Financial: 0 Combined: 87 Rank: 1 Final Evaluation Price AMD 110000000.00 Signed Contract Price AMD 110000000.00 Price: Currency: Amount: Armenian Dram (Armenian Dram) 110000000.00 Agency: Office of the Prime Minister Procurement method: Consultant Qualification Selection Notice type: Contract Award Status: Published Value: 250000.0 USD

Statusopen
CategoryConsultant Services
CountryArmenia
Publish dateFeb 13, 2026
Submission deadlineFeb 13, 2026
Estimated value$250,000
Notice typeaward_notice
Sourceworld-bank-global
BuyerOffice of the Prime Minister
Buyer websitehttps://projects.worldbank.org/
City

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OrganizationOffice of the Prime Minister

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  • Armenia - EUROPE AND CENTRAL ASIA- P176803- Fourth Public Sector Modernization Project - Procurement Plan

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  • Armenia - EUROPE AND CENTRAL ASIA- P176803- Fourth Public Sector Modernization Project - Procurement Plan

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Tags & Signals

public sector modernizationcall center moduleconsultant qualification selectionArmenia government projectdigital infrastructureoperational management systemtechnical consultingsoftware development
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