Emergency On-Call Case Management Services for Disaster Survivors

The Emergency On-Call Case Management Services Program provides assistance to victims of disasters due to weather events, utility outages, transit failures and other emergencies. The purpose of the program is to work with disaster survivors (clients) to develop and carry out a specific recovery plan toward a goal of stabilization and a return to normalcy.

Through this procurement, HRA is seeking Providers to direct clients to appropriate resources and facilitate the delivery of health and human services to affected individuals. Providers would conduct assessments of clients’ needs and perform intake and triage functions.

Providers would also help clients develop a goal-oriented plan that outlines necessary steps to achieve recovery and organize/coordinate information on available resources that match clients’ needs, including immediate referrals, client advocacy and case management. Provider would have the capacity to dispatch mobile teams at the direction of the City to service clients who are unable to reach program sites.

Staff should include bi-/multi-lingual professionals fluent in the local languages and/or American Sign Language and be capable of interacting with diverse populations. PLEASE NOTE: Due to the nature of the services, the maximum available funding is to be determined. It is anticipated that various funding sources would be used.

The RFP will establish rates for Emergency Case Management services, and will be the basis for contract funding when services are needed. Contractors would not receive “standby” payments during periods when services are not needed. New EPIN: 09614I0007 Agency: Human Resources Administration Status: closed