After-Hours Phone Service Provider Sought by Far North District Council

The Far North District Council is seeking competitive proposals from capable and experienced after-hours phone service specialists. Suppliers responding should be prepared to provide a solution to the specified areas and offer all options available. Services to be provided: � Hours that services are required is from 5p…

Source ID: NZ-GETS-26403972

Scope overview

The Far North District Council is seeking competitive proposals from capable and experienced after-hours phone service specialists. Suppliers responding should be prepared to provide a solution to the specified areas and offer all options available. Services to be provided: � Hours that services are required is from 5pm until 8am weekdays, all weekends and public holidays.

One exception, on Tuesdays calls will remain with the after-hours service provider until 9am. � Call logs to include detail of calls received each night / weekend � Daily / Weekly / Monthly reports � In case of emergency evacuations at FNDC during business hours, the after-hours service provider would be required to pick up calls at short notice e.g. fire evacuation, lock-down, etc.

� Committed to continuous improvement philosophy and quality assurance We do not require the services of a 24-hour, 7 day a week call center.

Statusawarded
CategoryOther
CountryNew Zealand
Publish dateOct 4, 2022
Submission deadlineOct 31, 2022
Estimated value
Notice typeaward_notice
Sourcenz-gets-awards
BuyerFar North District Council
City

Buyer & contacts

OrganizationFar North District Council

Tags & Signals

after-hours phone servicecall centeremergency coveragecall loggingpublic sector procurementservice providerreportingcontinuous improvement

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