After-Hours Phone Service Provider Sought by Far North District Council
The Far North District Council is seeking competitive proposals from capable and experienced after-hours phone service specialists. Suppliers responding should be prepared to provide a solution to the specified areas and offer all options available. Services to be provided: � Hours that services are required is from 5p…
Source ID: NZ-GETS-26403972
Scope overview
The Far North District Council is seeking competitive proposals from capable and experienced after-hours phone service specialists. Suppliers responding should be prepared to provide a solution to the specified areas and offer all options available. Services to be provided: � Hours that services are required is from 5pm until 8am weekdays, all weekends and public holidays.
One exception, on Tuesdays calls will remain with the after-hours service provider until 9am. � Call logs to include detail of calls received each night / weekend � Daily / Weekly / Monthly reports � In case of emergency evacuations at FNDC during business hours, the after-hours service provider would be required to pick up calls at short notice e.g. fire evacuation, lock-down, etc.
� Committed to continuous improvement philosophy and quality assurance We do not require the services of a 24-hour, 7 day a week call center.
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