Data Analytics and Machine Learning Training Program Development

Date: 17th November 2025 REVISED REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES -FRAMEWORK AGREEMENT – FIRMS SELECTION) Country: Rwanda Project: Rwanda Digital Acceleration Project Loan No./Credit No./ Grant No.: 7000-RW ASSIGNMENT TITLE: RECRUITMENT OF SPECIALIZED TRAINING PROVIDERS TO DELIVER SPECIALIZED COURSES FOR THE PUBLIC WORKFORCE IN THE ICT SECTOR IN RWANDA UNDER THE FRAMEWORK AGREEMENT Reference No : RW-RISA-446508-CS-QCBS (2.3) The Government of Rwanda (GoR) has received US$200 million in funding from the World Bank and Asian Infrastructure Investment Bank for a ‘Digital Acceleration Project,’ which became effective in 2022 (henceforth referred to as ‘the Project’).[1] The Project aims to increase access to broadband and selected digital public services and strengthen the digital innovation ecosystem.

The project will expand digital adoption, bringing more Rwandans online, by addressing the major barriers that dampen demand for digital services and by spearheading a series of innovative digital access and inclusion initiatives.

The Project will also enhance Government’s digital service capabilities, equipping the Government with the ability to harness the power of big data and scale e-services based on shared digital standards, platforms, and infrastructure, leveraging critical enabling digital platforms and data-driven solutions to improve the efficiency of public service delivery and expand the adoption of digitally enabled services.

Finally, the Project will increase Rwanda’s capacity to support digitally enabled innovation by strengthening the local entrepreneurship ecosystem, supporting tech firms to move from start-ups to growth, and by developing Rwanda’s digital talent base.

The Rwanda Information Society Authority (RISA) has received financing from the World Bank toward the cost of Rwanda Digital Acceleration Projection, and intends to apply part of the proceeds for consulting services related to Recruitment of Specialized Training Providers to Deliver Specialized Courses for the Public Workforce in the ICT Sector in Rwanda under the Framework Agreement The consulting services (“the Services”) for Recruitment of Specialized Training Providers to Deliver Specialized Courses for the Public Workforce in the ICT Sector in Rwanda under the Framework Agreement include deliver of advanced trainings to the technical and support workforce in the ICT sector of the Government of Rwanda for approximately 500 individuals in various specializations courses under a framework agreement for a period of one year renewable twice upon satisfactory performance.

The training scope is divided into 9 independent lots, with each lot focusing on a specific area for skill needs. To ensure diversity and specialized focus, no single company is permitted to bid on more than 5 lots. This approach aims to promote fairness, encourage a wider range of expertise, and allow for the participation of multiple firms with unique strengths in specific training areas.

The Terms of Reference (TOR) for the primary procurement stage for the assignment are attached to this request for expressions of interest. The Rwanda Information Society Authority now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services.

Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.

The shortlisting criteria are: Certificate of incorporation for all firms Joint venture agreement and power of attorney where applicable The firm shall submit at least Two (2) recommendation letters or certificates of good completion from previous clients for similar assignments corresponding to each LOT applied for.

While detailed evaluation of staff profiles and experience will occur at the RFP stage, the firm should provide a high-level summary of the core technical team’s relevant experience and expertise for each Lot applied for. The firm shall outline its strategy for certifying trainees according to relevant industry-recognized standards.

The narrative should indicate the specific certification bodies or frameworks to be used and how they ensure international recognition and quality assurance Specific information for each LOT are detailed in the Terms of Reference (TOR) Individual biodata shall not be evaluated at the shortlisting stage and the shortlist will contain minimum of 5 firms to 8 firms.

The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2020 Borrowers” November 2020 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.

Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.

A Consultant will be selected in accordance with the Framework Agreement arrangements described in the Procurement Regulations and to be specifically set out in the Request for Proposals. Further information can be obtained at the address below during office hours from 09:00 to 1700 hours local time.

Expressions of interest must be delivered in a written form on below email on or before 25th November 2025 at 05:00pm Local time. Francine UWANYIRIGIRA Chief Finance Officer (CFO) Telecom House, 8 KG 7 Ave, Kacyiru, Kigali.

Boulevard de l’Umuganda3rd Floor, Wing B, Room No 2 Tel; +250788642036/+250783716232 Email: rdapprocurement@risa.gov.rw and copy Francine.uwanyirigira@risa.gov.rw TERMS OF REFERENCE Recruitment of Specialized Training Providers to Deliver Specialized Courses for the Public Workforce in the ICT Sector in Rwanda under the Framework Agreement Project: Digital Acceleration Project Contract type: Consultancy Services (firm or consortium) Estimated duration: 12 months (framework contract) renewable twice upon satisfactory performance Location: Rwanda BACKGROUND Country context The Government of Rwanda (GoR) has put ICT at the centre of its social and economic transformation agenda, positioning digital transformation as the catalyst to accelerate the achievement of the country’s development goal.

Rwanda’s Vision 2050 articulates the long-term strategic development direction of the Country as a pathway that will lead the Country to the living standards of upper middle income by 2035 and high-income countries by the year 2050.

A key pillar of the strategy is “ Human Development” which projects a significant population increase and the imperative to undertake essential investments in human capital development and economic reforms so that the Country can have a healthy, well-educated, and highly skilled labour force that is gainfully employed.

A sizeable portion of the labour force is expected to work for the public sector thus the important need for continuous training, upskilling and reskilling.

To bridge the skills gap and meet the demands of a growing economy, Rwanda's second National Strategy for Transformation (NST2) is designed to accelerate socio-economic progress by "Developing Skills for the Future." The strategy focuses on preparing Rwandans for a digital future, with ambitious goals to equip one million coders and train 500,000 people in advanced ICT skills, ensuring Rwanda remains competitive in the global digital economy by 2029.

As part of their mandate, the Ministry of ICT and Innovation (MINICT) and Rwanda Information Society Authority (RISA) have to play a critical role in leading the implementation of the National ICT Policy and Strategy in Rwanda, streamlining research, innovation, and infrastructure investment, including the digitization of government services.

RISA’s core mandate also includes strengthening the institutional and human capacities of IT professionals in selected domains, such as IT professional courses and other essential skills, to ensure staff are equipped with the necessary skills.

Digital Acceleration Project The Government of Rwanda (GoR) has received US$200 million in funding from the World Bank and Asian Infrastructure Investment Bank for a ‘Digital Acceleration Project,’ which became effective in 2022 (henceforth referred to as ‘the Project’).[1] The Project aims to increase access to broadband and selected digital public services and strengthen the digital innovation ecosystem.

The project will expand digital adoption, bringing more Rwandans online, by addressing the major barriers that dampen demand for digital services and by spearheading a series of innovative digital access and inclusion initiatives.

The Project will also enhance Government’s digital service capabilities, equipping the Government with the ability to harness the power of big data and scale e-services based on shared digital standards, platforms, and infrastructure, leveraging critical enabling digital platforms and data-driven solutions to improve the efficiency of public service delivery and expand the adoption of digitally enabled services.

Finally, the Project will increase Rwanda’s capacity to support digitally enabled innovation by strengthening the local entrepreneurship ecosystem, supporting tech firms to move from start-ups to growth, and by developing Rwanda’s digital talent base. The Project is led by the Ministry of ICT and Innovation (MINICT), with the Rwanda Information Society Authority (RISA) serving as the lead implementing agency.

A dedicated Project Implementation Unit (SPIU) has been established at RISA to support implementation.

Support for Specialized Training in Advanced ICT Trainings for the Public Workforce The Country’s vision for 2050 acknowledges digital transformation as a central enabler towards achieving its objectives including access to high-quality broadband and achieving living standards of upper-middle income country by 2035 and high-income country by 2050.

The Rwanda Digital Acceleration Project (RDAP) which aims to accelerate the country-wide digital transformation presents an opportunity for the GoR to address existing skills gap.

To effectively address the challenges related to digital skills within the workforce, the Project has allocated investments dedicated to comprehensive capacity building and change management to create a cadre of digitally savvy government leaders, IT professionals and service users, ensuring that all key stakeholders are equipped to navigate and implement the digital transformation successfully.

The relevance and alignment of the Plan for Training Professionals working in the public sector to RDAP’s goals are apparent in the Plan’s objectives of increasing ICT proficiency and certification of all professionals (in public and private sectors) as well as increasing the critical mass of ICT experts for domestic and export needs.

The proposed trainings respond to the interventions for capacity building planned under RDAP, which among others are expected to provide specialized trainings for high-level Government officials and trainings of government IT professionals.

In addition, the proposed trainings are aligned with the National Digital Skills Framework (NDSF), which is a comprehensive framework that was designed as both a benchmark and a strategic roadmap to foster a digitally competent society that can contribute to and benefit from Rwanda's growing digital landscape.

The framework also outlines clear and well-defined standards for digital proficiency, ensuring that both the general public and the workforce are prepared to navigate and leverage digital tools effectively.

These standards encompass a broad range of competencies, including the ability to use digital devices proficiently, develop strong information and data literacy, communicate effectively through digital means, engage in secure digital transactions, create digital content, maintain online safety and security, and solve complex problems using digital solutions.

By setting these standards, the NDSF aims to foster a digitally competent society that can contribute to and benefit from Rwanda's growing digital landscape.

Furthermore, RDAP was developed in line with the World Bank Rwanda Country Partnership Framework, especially its Objective 1 related to improving Human Capital through interventions focused on advancing digital literacy as well as advanced and highly specialized digital skills.

This alignment supports the roadmap of the Training for Professionals working in the ICT sector which aims at increasing the ICT proficiency of the IT workforce in the public and private sectors OBJECTIVES RISA is seeking to hire consultancy firm(s) to deliver advanced trainings to the technical and support workforce in the ICT sector of the Government of Rwanda for approximately 500 individuals in various specializations courses under a framework agreement for a period of one year renewable twice upon satisfactory performance .

The training scope is divided into 9 independent lots, with each lot focusing on a specific area for skill needs. To ensure diversity and specialized focus, no single company is permitted to bid on more than 5 lots. This approach aims to promote fairness, encourage a wider range of expertise, and allow for the participation of multiple firms with unique strengths in specific training areas.

The scope of services, consulting team profiles, reporting requirements, and other particulars of the assignment are indicated below: SCOPE OF WORK & EXPECTED DELIVERABLES The selected firm(s) will be required to carry out the following tasks as part of the assignment: Lot Number & Name Description and Scope of Work Deliverables and Outcome expected ALL Lots general requirements ● Implement a structured training plan to suit the needs of the Ministry of ICT, RISA and the digital economy of Rwanda.

● Certify trainees to the relevant Industry Standards ● Content Provisioning: Provide content and training materials in hard or soft copies, access to curriculum (online or books), ● Labs Infrastructure: The training approach must align with industry requirements, ensuring that for IT specialized courses, the firm has the necessary infrastructure in place (Labs) (See section F for more details).

Develop a structured training plan to suit the needs of the MINICT and RISA Content Development and Training Materials Inception report Mid-term report Final report Lot-1 IT INFRASTRUCTURE Description: This lot aims to provide comprehensive training in IT infrastructure management, covering network and system administration, data center management, and cloud technologies.

Participants will gain skills in configuring and maintaining physical and virtual environments, securing IT assets, and optimizing network and cloud resources. This training is designed to ensure participants are well-prepared to support organizational IT needs, manage infrastructure scalability, and maintain high standards of security and availability.

The training should also prepare participants to be proficient in designing, deploying, and managing SDN environments, preparing them for roles in further network engineering, administration, and architecture. Scope of Work : Identify participants' roles and skill levels, and align them with appropriate modules covering network, systems, and cloud administration.

Foundational Cover essential networking principles, including protocols, IP addressing, subnetting, and the OSI model. Teach foundational skills in operating system management, file systems, and user account management, focusing on both Linux and Windows platforms. Introduce cloud concepts such as virtualization, cloud deployment models (IaaS, PaaS, SaaS), and key providers (Azure, AWS, Google Cloud).

Cover essentials of Enterprise SDN Implementation and Open Networking Foundation (ONF) including SDN architecture, SDN controllers, and integration with traditional networks. Intermediate Train on configuring and maintaining networks, managing firewalls, VPNs, routers, and switches, and performing basic troubleshooting.

Cover skills in data center operations, including power management, environmental control, and hardware configurations. Provide training on cloud service setup, resource management, and cloud security practices, with hands-on experience in virtualized environments. Provide core knowedge on advanced configuration of SDN controllers, OpenFlow programming, and network orchestration.

Advanced Focus on high-level network configurations, VLANs, network segmentation, and advanced routing. Cover server management, automation (e.g., PowerShell, Bash scripting), system monitoring, and backup strategies. Teach participants to design, deploy, and manage complex data center and cloud environments, including hybrid solutions that combine on-premises and cloud resources.

Emphasize security best practices across networks, systems, and cloud infrastructure, ensuring compliance with industry standards. Provide in-deep knowledge in the design and implementation of scalable SDN architectures, in-depth OpenFlow expertise, and multi-vendor interoperability.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation RHSA: Red Hat System Adminl AZ-900- Azure fundamentals ITIL 4 Foundation LPIC1: Essentials ITIL 4 Practice Manager Business Continuity Associate (ABCP) Fortinet Fundamentals Juniper Associate (JNCIA) Juniper Special JNCIS-Cloud Cloud Developer Cloud Application Architecture SDN Foundations Intermediate LPIC1: Lunix Professional AZ-104- Azure Administrator RHCE: Red Hat Certified Engineer Cisco CCNP-Enterprise ITIL 4 Managing Professionals Business Cont Manager (CBCM) Fortinet Associate & Professionals Firepower Next Gen Firewall Juniper Specialist (JNCIE) Core SDN Knowledge Advanced CompTIA Cloud LPIC2: Lunix Professional MS100-101: Enterprise Admin AZ-400: Azure DevOps Engineer AZ-140: Azure Virtual Desktop AZ-305: Azure Solutions Architect Cisco CCNP DevNet Cisco CCIE Enterprise Cisco CCDE Design Expert ITIL 4 Strategic Leader Data Recovery Engineer (CDRE) Fortinet Engineer & Expert Juniper Professional (JNCIP) Cisco CCNP-Data Center Juniper Professional JNCIP-Cloud AZ-204 Azure Developer Associate DP-203 Azure Data Engineer Juniper Expert JNCIE-Cloud Cisco CCIE Data Center AZ-305 Azure Solutions Architect AZ-400 Azure DevOps Engineer Core SDN Knowedge Advanced SDN Certifications Lot-2: SOFTWARE DEVELOPMENT Description : This lot aims to develop a comprehensive skill set for software professionals across all stages of the software lifecycle.

The training covers core competencies in software development, database management, mobile and web application development, DevOps, software architecture, messaging protocols, and quality assurance. Participants will gain hands-on experience with various programming languages, frameworks, and tools, preparing them to create, deploy, maintain, and test scalable applications across multiple platforms.

Scope of Work : Identify participants' roles and skill levels, and align them with appropriate courses covering software development, database management, mobile and web application development, DevOps, software architecture, messaging protocols, and software testing and quality assurance.

Foundational Training : Programming and Development : Cover fundamental programming skills (Python, Java, JavaScript), data structures, and algorithms. Application Development : Introduce participants to mobile (Android, iOS) and web (HTML, CSS, JavaScript) development principles, covering both front-end and back-end skills.

DevOps Essentials : Provide foundational DevOps skills, including version control (Git), scripting, and CI/CD principles. Intermediate and Specialized Skills : Software Architecture : Teach core architecture concepts, such as microservices, middleware, and serverless designs.

Database Administration : Provide intermediate knowledge of MySQL, PostgreSQL, NoSQL, and cloud-based databases, emphasizing data management and retrieval for software applications. Messaging & Communication Protocols: Train on protocols and tools for real-time messaging (MQTT, RabbitMQ, Kafka), essential for scalable, asynchronous applications.

Software Testing & Quality Assurance : Cover intermediate testing principles and tools, from automated testing to security and performance testing, aligning with quality standards. Advanced Training : DevOps and CI/CD Advanced : Teach advanced CI/CD pipeline management, containerization (Docker, Kubernetes), and deployment strategies.

Complex Architecture and Cloud Integration : Guide participants through enterprise architecture solutions, cloud integration, and container orchestration for building resilient and scalable systems. Advanced Software Testing and Quality Assurance : Offer training on advanced testing strategies, including penetration testing, security audits, and automated QA for robust software delivery.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation Front End developer Back End developer Full Stack developer API Development (RESTful, GraphQL) Typo3 Foundations/ Linux/Unix, Scripting (e.g., Python, Bash), Version control (e.g., Git), CI/CD Principles (e.g., Jenkins) AZ-204 Azure Developer Associate DP-203 Azure Data Engineer AWS Certified DevOps Engineer Database Management (MySQL, PostgreSQL) UI/UX (Principles & Tools) Android Development iOS Developer Intermediate Flutter, React Native Concept & Protocols (MQTT…) Testing Principles & Tools Tester Foundation (CTFL) Intermediate Containers: Docker, Kubernetes CI/DC Tools: GitLab, Jenkins, Source Code Control: Git, GitLab Monitoring: Nagios, Grafana, ELK Configuration: Chef, Ansible AZ-305 Azure Solutions Architect AZ-400 Azure DevOps Engineer Google Cloud DevOps Kubernetes Administrator (CKA) Docker Certified Associate (DCA) Jenkins Engineer (CJE) MySQL Developer PostgreSQL Professional Backend and API Integration Deployment and App Store RabbitMQ Apache Kafka Typo3 Expert APIs and RESTful Services Domain Driven Design Microservices and Serverless Middleware and ESB ETL Processes and Tools Software Tester Associate (CAST) Software Tester Advanced (CTAL) Software Tester Engineer (CSTE), Software Quality Manager (CMSQ) Advanced and Expert Design complex CI/CD systems CI/CD tools, Containerization, Orchestration MongoDB MySQL Cloud Service NoSQL Graph Databases Data Warehousing Business Intelligence Integration with Applications Agile Test (CAT) Security & Penetration Tester Mobile Application Tester (CMAT) API Testing Test Automation Engineer (CTAL) Performance Tester (CPT) Lot-3: DATA SCIENCE Description: To provide participants with data science skills, from data analysis and visualization to advanced topics such as machine learning and big data.

Scope of Work: Deliver structured courses in data analytics, machine learning, and big data at foundational level, intermediate level, expert level. Provide hands-on projects involving data mining, predictive analytics, and deep learning at foundational level, intermediate level, expert level. Offer certification in popular data science tools and methodologies at foundational level, intermediate level, expert level.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation Programming: Python, R Business Analytics Data Analysis ToolBoxes Intermediate Text Mining/NPL Data Visualization Data Munging Data Ingestion Big Data Advanced Predictive Analytics Data Product Manager Data Architect Data Streaming Machine learning Lot-4: Emerging Technologies Description: This lot provides in-depth training in emerging technologies, including Blockchain, Artificial Intelligence (AI), Internet of Things (IoT), and Augmented/Virtual Reality (AR/VR).

Participants will develop the technical and practical knowledge required to design, deploy, and manage solutions utilizing these technologies, preparing them to contribute to innovative projects across industries. Training will cover foundational concepts, advanced applications, and real-world use cases, enabling participants to harness these technologies for digital transformation.

Scope of Work: Identify participants' roles and skill levels and align them with appropriate courses covering a wide range of emerging technologies. Foundational Blockchain Essentials : Introduce core blockchain concepts, cryptography, distributed ledgers, and foundational programming for blockchain applications.

AI Fundamentals : Cover the basics of machine learning, data analysis, and AI ethics, providing hands-on experience with AI toolkits like Python, R, and TensorFlow. IoT Basics : Teach core IoT principles, including device programming, sensor integration, and data communication protocols (e.g., MQTT).

AR/VR Introduction : Provide a foundation in 3D graphics, AR/VR development platforms (e.g., Unity, Unreal Engine), and basic programming for immersive technologies. Intermediate Blockchain Development : Focus on smart contract programming, blockchain platforms (Ethereum, Hyperledger), and blockchain security principles.

AI Applications : Train on intermediate machine learning and data science skills, including natural language processing, image recognition, and deep learning. IoT System Design : Teach participants to design IoT architectures, data management, and cloud integration for scalable IoT solutions.

AR/VR Development : Offer intermediate skills in AR/VR application development, 3D modeling, and animation to create interactive, immersive experiences. Advanced Blockchain : Cover blockchain architecture, security, and advanced cryptography, equipping participants to design enterprise blockchain solutions.

AI Specialization : Train on advanced AI techniques, such as reinforcement learning, AI for robotics, and AI ethics/security for critical applications. IoT in Industry 4.0 : Focus on advanced IoT applications, including edge computing, IoT security, and industrial IoT solutions.

AR/VR Advanced Applications : Provide hands-on training in mixed reality (MR) development, AR/VR AI integration, and real-time application in sectors like training, healthcare, and education.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation Programming: Python, R Business Analytics Data Analysis Intermediate Machine Learning (PyTorch, TensorFlow) Deep Learning Advanced AI in Computer Vision AI for Robotics Natural Language Processing Deep Reinforcement Learning AI Ethics AI Security and Privacy Beginner & Entrant Programming: Python, R, C, C++ CompTIA Network+ CompTIA Cloud Communication Protocols (MQTT) Data Analytics and Visualization Business Analytics Data Analysis Intermediary Edge Computing Deep Learning IoT System Design Advanced & Expert IoT Applications in Industry 4.0 IoT Security IoT Cloud Integration Lot-5: SECURITY Description: To provide training in cyber security, covering topics such as vulnerability assessment, ethical hacking, information security, and cyber defense strategies.

Scope of Work: Deliver practical and theory-based training on various aspects of cyber security, from foundational concepts to advanced threat detection and response. Offer hands-on training in penetration testing, incident handling, and forensic examination. Ensure participants achieve certifications in recognized security standards and methodologies.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation CompTIA Security+, Ethical Hacker (CEH) Information Security Manager (CISM) Information Security Foundation (GISF) Information Systems Security (CISSP) Intermediate Incident Handler (GCIH) Forensic Examiner (GCFE) Information Systems Control (CRISC) Certified Information Systems Auditor (CISA) Secure Software Lifecycle (CSSLP) Application Penetration Tester (GWAPT) Advanced Enterprise Vulnerability Assessor (GEVA) Web Application Defender (GWEB) Intrusion Analyst (GCIA) Cloud Security Automation (GCSA) Windows Security Administrator (GCWN) International Privacy Professional-CIPP Information Privacy Manager-CIPM Secure Coding for Software Developers (CSCSD) Lot-6: PROJECT MANAGEMENT Description: To provide participants with the skills necessary for project management, covering frameworks such as PMI, PRINCE2, and Agile methodologies.

Scope of Work: Deliver structured training in project management principles, tools, and techniques. Provide practical projects to help participants understand project lifecycle management and resource allocation. Facilitate certification for participants in internationally recognized project management standards.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation Project Management Associate (CAPM) CompTIA Project+ PMI Agile Practitioner (PMI-ACP) PRINCE2 Foundation Intermediate PRINCE2 Practitioner PRINCE2 Agile Practitioner Advanced & Expert Project Management (PMP) Program Management (PgMP) Portfolio Management (PfMP) Business Analysis (PMI-PBA) Organization Project (PMI-OPM) PRINCE2 Agile Practitioner – Advanced CSM (Certified Scrum Master) Business Analysis (PMI-PBA) Lot-7 BUSINESS ANALYSIS Description: To provide participants with skills in business process modeling, analysis, and re-engineering, with a focus on agile methodologies and business process management.

Scope of Work: Offer training on process modeling tools and techniques such as BPMN and UML. Provide hands-on projects that involve business analysis and process re-engineering. Guide participants through certification in agile business practices and software modeling.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Foundation Process Modelling and Workflow Design (BPMN) UML Software Modelling UML Professional 2 (OCUP 2), BPM Advanced (OCEB 2) UI/UX Design Intermediate & Advanced Business Process Re-engineering Advanced & Experts Lot-8: SOFT SKILLS Description: To provide essential soft skills training for personal and professional development, helping individuals improve communication, leadership, teamwork, and problem-solving abilities.

Scope of Work: Delivery training emphasizes practical communication, leadership, and teamwork exercises. Offer hands-on activities to build public speaking, presentation, and emotional intelligence skills. Help participants develop self-leadership, adaptability, and conflict resolution techniques.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: Teamwork, Self-leadership, Embracing change, Communication, Problem Solving, Public speaking mastery, Presentation Skills, Motivation, Delegation, Emotional Intelligence Lot-9 ADMINISTRATION AND SUPPORT FUNCTIONS Description: This lot provides specialized training across key support functions—Finance, Communications and Visibility, Public Relations, Human Resources, and Monitoring & Evaluation—each crucial to effective organizational operations.

Training will focus on department-specific skills, equipping participants to enhance financial stewardship, brand management, talent development, and performance monitoring. By building competencies in each area, this lot ensures that participants can support and drive the organization’s objectives while fostering a cohesive, responsive operational structure.

Scope of Work : Identify participants' roles and skill levels and align them with appropriate courses covering finance, Human Resource, M&E, Legal, Public Relations (PR), Communication, Visibility and Branding. Foundational Finance Essentials: Cover foundational concepts in budgeting, financial planning, and risk management, emphasizing sound financial practices for organizational stability.

Public Relations Basics: Introduce participants to core PR skills, including content creation, media relations, and social media management for consistent and positive brand communication. Human Resources Fundamentals: Provide training in basic HR practices such as recruitment, onboarding, and employee engagement, building a solid base for effective HR management.

Monitoring & Evaluation Foundations: Focus on M&E principles, such as data collection methods, performance tracking, and report generation to monitor program impact and outcomes. Intermediate Advanced Financial Management: Train participants in resource allocation, financial analysis, and compliance with financial standards, enhancing financial oversight.

Strategic PR and Campaign Management: Develop skills in campaign strategy, digital PR, and stakeholder engagement to strengthen the organization’s public presence. HR Operations and Policy Implementation: Teach participants intermediate HR skills in performance evaluation, employee relations, and policy application for a well-managed workforce.

M&E Systems and Data Analysis : Provide intermediate training in M&E systems, focusing on data management, analysis techniques, and use of software tools for accurate performance assessment. Communication, Visibility, and Branding : Provide a comprehensive understanding of communication strategies, techniques for enhancing visibility, and effective branding practices to build and maintain a strong brand identity.

Advanced : Strategic Finance : Equip participants with skills in financial forecasting, budgeting, and advanced risk management to guide departmental finance strategy. Crisis Management and Reputation Building : Provide advanced training in crisis communication, reputation management, and high-level PR strategy for safeguarding the organization’s brand.

HR Leadership and Workforce Strategy : Focus on organizational development, workforce planning, and HR metrics, preparing participants for leadership in HR. M&E Strategy and Impact Evaluation : Train participants in designing M&E frameworks, impact evaluation, and advanced data interpretation to support strategic decision-making.

Successful delivery and Provision of Certification for the following indicative course which include, but are not limited to: FINANCE Certified ISO 31000 Lead Risk Manager Advanced Financial Management Course for Project Accountants in Government HUMAN RESOURCE(HR) PHRi (Professional Human Resource International) SHRM (Strategic Human Resource Management) CPHRM (Certified Professional in Human Resource Management) Public Relations (PR), Communication, Visibility and Branding Principles of Effective Communication Branding Fundamentals Protecting Brand Integrity Communication Channels and Platforms Developing a Communication Plan Crafting Compelling Content Content creation & story telling Design softwares (Photoshop, Indesign, Illustrator, Adobe premier pro, After effects, canva) Building an Online Presence Social media & Digital Campaigns management Collaborations and Partnerships Measuring Visibility and Impact Certified Public Relations Professional (CPRP) Professional photography Monitoring & Evaluation Certified Monitoring and Evaluation Professional (CMEP) Results-Based Monitoring and Evaluation (RBM&E) Certified Strategic Manager (CSM) PROCEDURES FOR REPORTING The firm(s) will be required to submit reports and deliverables to the RDAP Project Coordinator through the assigned SPIU Specialist and RISA focal point from the user department, who will be communicated later.

The reports should include: Progress reports at key milestones of the training program A final report summarizing the outcomes, including the number of participants trained, attendance lists, trainees report card, certifications awarded and overall feedback. LOCATION The firm(s) selected must be available to work in Rwanda (e.g. through in-person work trips).

Joint ventures or sub-contracting between firms that can deliver international good practices to Rwanda and firm(s) that can deliver expertise on the local Rwandan context are encouraged. Having at least one team member, especially the Lead Trainer, in Rwanda for the duration of the assignment is strongly encouraged to facilitate the training delivery.

REQUIREMENT FOR THE TRAINING CENTER The training provider must offer comprehensive course content, which includes delivering training materials in both hard or soft copies and providing access to the additional resources and references either online or through physical books.

Additionally, the training provider must prepare the trainees for the certification exams according to relevant industry standards, ensuring they are well-equipped with recognized qualifications.

To align with industry requirements, particularly for IT-specialized courses, the training approach must include adequate labs infrastructure, ensuring that the necessary facilities are in place to enhance practical learning and skill development.

The following are the requirements for the training center to be eligible to offer the proposed training, they must include but not limited to: Location and Space: The training center must be in an easily accessible area, ideally near major roads, to facilitate convenient access for trainees.

The facility should include separate rooms designated for various functions such as training, and relaxation areas to support a comprehensive learning environment. Additionally, a parking area should be provided to accommodate all trainees. Furthermore, enough toilets for both male and females will be considered.

Classroom/Training Room Setup: The training center must be equipped with furniture that includes desks, chairs, and tables designed to accommodate long training sessions without causing discomfort. Audio-visual equipment such as projectors, screens, or interactive whiteboards, along with sound systems if needed, should be available to enhance presentations and interactive learning.

Whiteboards and other writing surfaces should be provided for effective instruction and presentations. Proper air conditioning and ventilation are will also be considered to ensure a comfortable environment for trainees. Labs Infrastructure: The training center must be equipped with high-speed internet.

A sufficient number of computers must be available, equipped with up-to-date software tailored to the specific training needs. For more advanced courses, such as those in data science, AI, or software development, the computers should have high specifications, including at least 16GB of RAM, SSDs, powerful CPUs (e.g., Intel i7 or higher), and discrete GPUs.

Additionally, technical support should be readily available to assist with trainees to access the labs whenever needed including evening and weekends. Restrooms: Clean and well-maintained restrooms for all genders are a must to support the comfort and convenience of all participants.

Course Content and Learning Materials : The training center must offer a well-developed content that aligns with industry standards, encompassing comprehensive course materials such as a syllabus, study guides, and practice exercises to facilitate effective learning.

Access to reference books or online resources should be provided, either through a small on-site library or digital platforms, particularly beneficial for courses that require substantial self-study. For technical skill courses, hands-on learning should be supported by project kits and relevant equipment, to reinforce theoretical knowledge with real-world application.

DURATION OF THE COURSE AND TRAINING METHOD Each of the training provided will be conducted within two (2) to three (3) months from the date of the contract award. Each course will use a face-to-face delivery method and have a minimum duration of two (2) weeks and a maximum duration of twelve (12) weeks.

FIRM PROFILE & EXPERIENCE The firm shall propose a core team comprising at a minimum a Team Leader and Lead Trainer available throughout the implementation of the assignment with the following roles and responsibilities: Team Leader: The Team Leader’s role might include co-ordinating, monitoring and reviewing the work of the team. Arrange stakeholders’ meetings and plan delivery stages.

Preparing training programs and required progress reports. Lead trainer(s): The lead trainer/trainers will develop or customize the training curriculum based on the pre-training skills assessment, oversee the actual training delivery; adjusting the training needs and supervising additional trainers’ work. We expect this role to effectively conduct the training for the selected lot. NB.

In the case of a firm applying for different lots, a unique lead consultant should be used for each bid. The following table presents the firm’s and staff requirements for the present assignment: Lot N° & Name Firm Profile Lead Trainer Experience and Qualifications ALL Lots general requirements - Be a specialized firm in providing Advanced ICT Training.

- Submit three recommendation letters from previous clients for similar trainings conducted in the past 5 years - Be able to demonstrate its ability to propose a comprehensive training schedule that includes the training format, alignment with certification objectives, theory vs. practice, realistic duration, or related.

- Be able to present the different assessments and evaluation methods used during the training, including diagnostics/troubleshooting, simulation-based, and practical lab evaluations - Prove it has the necessary resources, infrastructure, and technology to effectively deliver effective training based on hands-on experience.

- Possess experience in using data and analytics to inform service delivery, program sustainability and tracking outcomes N/A Lot-1: IT INFRASTRUCTURE - Experience in providing training and consultancy in networking systems - Proven track record of successful projects in capacity building for corporate clients - Expertise in data center management and cloud solutions - History of delivering training programs for cloud technologies and infrastructure management - Experience in DevOps training and implementation - Proven ability to lead projects that integrate development and operations - Strong background in database management systems - Experience in delivering training on database optimization and security - Expertise in mobile app development and training - History of successful projects in mobile technologies - Experience in integrating messaging systems and training - Background in web technologies and training delivery - Proven track record in web development projects - Expertise in software architecture design and training - Experience leading architecture projects - Background in software quality assurance and testing training - Experience in leading testing projects NETWORK & SYSTEM ADMINISTRATOR - Master's Degree or higher in relevant field such as: Computer Engineering, Information Technology, Networking, Telecommunications, or related fields - At least 7 years of experience in advanced Networking capacity building and corporate training - Certification in advanced networking and experience in at least two similar projects DATA CENTER & CLOUD - 7+ years of experience in data center operations and cloud services - Certifications in cloud technologies (e.g., AWS, Azure) Lot-2: SOFTWARE DEVELOPMENT Experience in DevOps training and implementation - Proven ability to lead projects that integrate development and operations - Strong background in database management systems - Experience in delivering training on database optimization and security - Expertise in mobile app development and training - History of successful projects in mobile technologies - Experience in integrating messaging systems and training - Background in web technologies and training delivery - Proven track record in web development projects - Expertise in software architecture design and training - Experience leading architecture projects - Background in software quality assurance and testing training - Experience in leading testing projects DevOps - Bachelor's or Master's Degree in Software Engineering or related field - 7+ years of experience in DevOps practices - Certifications in relevant tools (e.g., Docker, Jenkins) DATABASE ADMINISTRATION - Bachelor's or Master's Degree in Computer Science, Information Systems, or related field - 5+ years of experience in database administration - Certifications in database technologies (e.g., Oracle, SQL Server) MOBILE DEVELOPMENT -- Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience in mobile app development - Proficiency in iOS/Android development frameworks MESSAGE BROKER - Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience with messaging solutions (e.g., RabbitMQ, Kafka) WEB DEVELOPMENT - Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience in web development - Proficiency in front-end and back-end technologies SOFTWARE ARCHITECTURE - Bachelor's or Master's Degree in Computer Science or related field - 7+ years of experience in software architecture - Strong knowledge of software design patterns and frameworks TESTING - Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience in software testing - Certifications in testing methodologies (e.g., ISTQB) Lot-3: DATA SCIENCE - Experience in data analysis and machine learning training - Proven ability to lead data-driven projects - Bachelor's or Master's Degree in Data Science, Statistics, or related field - 5+ years of experience in data science - Proficiency in relevant programming languages (e.g., Python, R) Lot-4 EMERGING TECHNOLOGIES - Expertise in blockchain technology and applications - Experience in delivering training on blockchain systems - Experience in AV/AR technologies and training delivery - Proven track record in developing AV/AR applications - Expertise in AI technologies and training delivery - Proven experience in AI projects - Experience in IoT systems and training delivery - Proven track record in IoT projects BLOCKCHAIN - Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience in blockchain development - Knowledge of smart contracts and decentralized applications AV/AR (Augmented and Virtual Reality) - Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience in AV/AR development - Knowledge of relevant tools (e.g., Unity, Unreal Engine) Artificial Intelligence (AI) - Bachelor's or Master's Degree in Computer Science, AI, or related field - 5+ years of experience in AI and machine learning - Proficiency in AI frameworks and libraries (e.g., TensorFlow, PyTorch) IoT (INTERNET OF THINGS) - Bachelor's or Master's Degree in Computer Science or related field - 5+ years of experience in IoT development - Knowledge of IoT protocols and platforms Lot-5: CYBER SECURITY - Expertise in cybersecurity practices and training - Experience in leading cybersecurity projects - Bachelor's or Master's Degree in Cybersecurity or related field - 5+ years of experience in cybersecurity - Certifications in relevant cybersecurity standards (e.g., CISSP) Lot-6: PROJECT MANAGEMENT - Experience in project management training - Proven ability to lead project management initiatives - Bachelor's or Master's Degree in Business Administration or related field - 5+ years of experience in project management - Project management certifications (e.g., PMP, PRINCE2) Lot-7: BUSINESS ANALYSIS - Expertise in business training and consultancy - Proven track record in business development projects - Bachelor's or Master's Degree in Business Administration or related field - 5+ years of experience in business consultancy - Knowledge of business development strategies Lot-8: SOFT SKILLS - Experience in soft skills training delivery - Proven ability to enhance interpersonal skills - Bachelor's or Master's Degree in Human Resources, Psychology, or related field - 5+ years of experience in training and development - Certifications in relevant training methodologies Lot-9 ORGANIZATIONAL SUPPORT FUNCTIONS - Expertise in finance training and consultancy - Proven track record in financial management projects - Experience in HR training and consultancy - Proven ability to enhance HR practices - Expertise in PR training and strategy development _Expertise in Monitoring and Evaluation consultancy - Proven track record in successful PR campaigns Finance - Advanced degree (Master’s or higher) in Finance, Accounting, or related field - 7+ years of experience in financial consultancy - Certifications in finance (e.g., CFA, CPA) Human Resource (HR) - Advanced degree (Master’s or higher) Human Resources or related field - 7+ years of experience in HR consultancy - Certifications in HR management (e.g., SHRM) Public Relations (PR) - Advanced degree (Master’s or higher) in Communication, Public Relations, or related field - 7+ years of experience in PR consultancy - Certifications in PR practices Monitoring & Evaluation Advanced degree (Master’s or higher) in a relevant field such as Monitoring and Evaluation, Statistics, Economics, Public Policy, Social Sciences, or a related discipline.

- Minimum of 7–10 years of experience in Monitoring and Evaluation, with a track record of leading M&E projects, particularly in sectors relevant to the organization. - Extensive experience in designing and implementing M&E frameworks, methodologies, and tools - Proficiency in M&E software and tools such as SPSS, Stata, R, Tableau, or specialized M&E platforms (e.g., DevResults, DHIS2, etc).

- Experience working with donor-funded projects [1] https://documents1.worldbank.org/curated/en/709091640134304839/pdf/Rwanda-Digital-Acceleration-Project.pdf [1] https://documents1.worldbank.org/curated/en/709091640134304839/pdf/Rwanda-Digital-Acceleration-Project.pdf Agency: Rwanda Information Society Authority Procurement method: Quality And Cost-Based Selection Notice type: Request for Expression of Interest Status: Published Value: 420000.0 USD