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Public tender

Emergency Call Centre Staffing Services for Railway Incident Response

In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director. Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficientl…

Source ID: TED-a2afadda-cea3-41bc-923a-2f1e53ecab73

Estimated value

€350,000

As published by the source; may be updated by the buyer.

Scope overview

In the event of a major incident this centre will be activated at the request of the Emergency Director via Iarnród Éireann’s Commercial Director.

Due to the time lapse from the last major incident the call volume is unknown at this time but Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for but not limited to the following

Statusopen
CategoryOther
CountryIreland
Publish dateJan 29, 2026
Submission deadlineFeb 13, 2026
Estimated value€350,000
Notice typetender_notice
Sourceeu-ted-search
BuyerIarnród Eireann-Irish Rail
Buyer websitehttps://ted.europa.eu/
City

Buyer & contacts

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Emailelaine.fleming@irishrail.ie
Phone00000
OrganizationIarnród Eireann-Irish Rail

Tags & Signals

emergency call centrerailway incident responsestaffing servicesemergency personnelcall handlingmajor incidentIarnród Éireannemergency management
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