Comprehensive IT Equipment and Software Support Services for Hospital Group
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Source ID: TED-de8f4f1e-8302-4bc8-a497-710c8e9cc24e
Scope overview
La consultation englobe notamment les prestations suivantes pour l’ensemble du GHT: - livraison, installation, mouvements, paramétrage des matériels - installation et maintien en condition opérationnelle des solutions logicielles associées - accompagnement en mode projet lors du déploiement initial - suivi des incidents, des demandes et des problèmes en lien avec l’outil de tickets du service informatique du GHT - gestion automatisée des consommables - dépannage et maintenance des matériels et logiciels - gestion du parc et suivi du service (analyses, engagements, améliorations…) - réversibilité, enlèvement des matériels en fin de marché Le descriptif détaillé des prestations figure dans le CCTP.
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