Contact Center Cloud Solution Contract Extension for Social Services Department
In accordance with PPB Rule Section 3-04(b)(2)(iii), the Department of Social Services/Information Technology Services (DSS/ ITS) intends to enter into a Negotiated Acquisition Extension (NAE) contract with ConvergeOne Government Solutions, LLC for the One Number Contact Center Cloud Solution Services utilized in DSS s…
Source ID: us-nyc-city-record-procurement-dept-of-social-svcs-human-resources-administration-20260224016
Scope overview
In accordance with PPB Rule Section 3-04(b)(2)(iii), the Department of Social Services/Information Technology Services (DSS/ ITS) intends to enter into a Negotiated Acquisition Extension (NAE) contract with ConvergeOne Government Solutions, LLC for the One Number Contact Center Cloud Solution Services utilized in DSS s Cash Assistance On-Demand (CAOD) project.
The proposed NAE term will be from September 1, 2026 through August 31, 2028 in the amount of $14,787,981.84 . All Renewals and Amendment Extensions were exhausted before utilizing the NAE method. Agency: Dept. of Social Svcs/Human Resources Administration Status: Intent to Award
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