New Zealand Health Commission Seeks Improved Patient Survey System
The Health Quality and Safety Commission (the Commission) undertakes two quarterly national adult patient experience surveys: the Inpatient Experience Survey (IPES) and the Primary Care Patient Experience Survey (PCPES). These surveys are about improving the quality of health services in New Zealand by enabling patient…
Source ID: NZ-GETS-21217352
Scope overview
The Health Quality and Safety Commission (the Commission) undertakes two quarterly national adult patient experience surveys: the Inpatient Experience Survey (IPES) and the Primary Care Patient Experience Survey (PCPES).
These surveys are about improving the quality of health services in New Zealand by enabling patients to provide feedback that can be used to monitor and improve the quality and safety of health services. We want the sector to be able to easily identify great and poor patient experience of healthcare and use this to formulate quality improvement initiatives in response.
Currently each quarter, approximately - 8,000 adult patients who spent at least one night in hospital during the sample period are invited to participate in the IPES, and - 100,000 adult patients who interacted with a participating general practice during the sample period are invited to participate in the PCPES (with around 22,000 responding, and the number of invitations likely to increase as more practices come on board).
The surveys are electronic, with invitations primarily sent by email or SMS. The questions collect both quantitative and qualitative data. The sector (general practices, PHOs, DHBs and national users) access personalised results through a secure online dashboard. The Commission is seeking proposals to replace and improve the existing data collection and reporting system services.
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