ServiceNow Implementation Partner for National ITSM Platform Migration
An implementation partner to provide ServiceNow expertise for our National ITSM platform and migrate our services and data from our existing ITSM instances currently located in the local ex-DHB and shared services environments. The implementation partner will need to design, build/extend our National ServiceNow ITSM pl…
Source ID: NZ-GETS-28341334
Scope overview
An implementation partner to provide ServiceNow expertise for our National ITSM platform and migrate our services and data from our existing ITSM instances currently located in the local ex-DHB and shared services environments.
The implementation partner will need to design, build/extend our National ServiceNow ITSM platform to cater to the migration of our existing ITSM platforms and support our new organisations of Te Whatu Ora Health New Zealand and Te Aka Whai Ora Maori Health Authority.
We have already designed and implemented the core of our ServiceNow ITSM solution, and by the end of January 2024 we will have completed process design and system implementation of Issue, Change, Problem and Request, and have completed the first pilot deployment. This initial work was completed under a short-term procurement whilst this RFP was prepared.
We don�t have a need to revisit or replace the work completed to date, nor do we have any current issues with the provider. This RFP is seeking a longer-term procurement to take that work and extend it to the national deployment.
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