End-to-End Solution for New Zealand Parole Board Future Operating Model

The Department of Corrections is planning a RFP to select a preferred supplier for the delivery of an end-to-end solution to meet the NZ Parole Board (NZPB) Future Operating Model (FOM) requirements. FOM has been designed to provide a coordinated NZPB Team, enabling the smooth and predictable operation of an independent NZPB.

The Scope of this procurement includes: � Deliver an end-to-end solution that meets the NZPB FOM business requirements that support the following epics � o Hearing Planning and Scheduling o Hearing Preparation o Conduct Hearing o Communicate Decision o Office Administration o Document Management � Implementation services at high-level include � o design, build and configuration of the solution o integrate the solution with existing offender management systems (IOMS, Recall App etc.) o migrate documents related to NZPB hearings (2008-2023) to the solution o support technical, security and user acceptance testing of the solution o provide all documentation and training to support �train the trainer� approach o handover to BAU/support � Provide ongoing support for the FOM solution that at high-level includes � o application management o capacity & performance management o change management (future enhancements) o configuration management o incident & problem management o release management.