Inland Revenue Seeks Customer and Employee Experience Survey Platform

Inland Revenue is looking for demonstrable evidence of how Respondents work with their customers to deliver their solution, ensure that the solution remains up to date and that the service is being used effectively. In order to ensure that this is achievable IR has provided the pre-conditions and requirements in this document and seek your response to explain how you would achieve them.

The OSS tool will be used to manage the surveying and reporting of customer and employee experiences. IR wants to understand customer behaviours and drivers, to gain insights in order to provide sound customer outcomes. We want to understand our employee behaviours, drivers and engagement levels to gain insights in order to evaluate culture including our diversity and inclusion factors.

The selected supplier will be required to provide expertise and ongoing support during the delivery, implementation and the operation of their software solution. Given the differences between customer and employee surveying, IR is open to the concept of the selected supplier subcontracting to another supplier in order to meet IR�s requirements.