Transport for London Awards Oyster Card Contact Handling Services Contract

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.

Source ID: UK-ocds-b5fd17-91d84afc-184f-47f3-9023-215af3c78bac

Estimated value

£11.5 Million

As published by the source; may be updated by the buyer.

Scope overview

Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.

Statusclosed
CategoryNon-Consulting Services
CountryUnited Kingdom
Publish dateFeb 27, 2026
Submission deadlineSep 30, 2024
Estimated value£11.5 Million
Notice typeaward_notice
Sourceuk-contracts-finder
BuyerTRANSPORT FOR LONDON
Buyer websitehttps://www.contractsfinder.service.gov.uk/
CityLONDON

Buyer & contacts

Contact nameReece Chasey
Emailreecechasey@tfl.gov.uk
OrganizationTRANSPORT FOR LONDON

Tags & Signals

contact handling servicesOyster CardTransport for Londontelephony supportwritten correspondencecustomer servicepublic transportcontract award

Need alerts, export, or document OCR?

The tender record stays public. Those actions live in the private workspace.

Disclaimer: IndexBox Tenders does not issue, announce, or publish this tender. This information is aggregated from publicly available sources and is provided for informational purposes only. IndexBox Tenders is not affiliated with, endorsed by, or acting on behalf of the tender issuer. Users should verify all information directly with the official tender source before making any decisions or taking any action.