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Technical Support Resources for Service Desk Operations

The Canada Energy Regulator has a requirement for one (1) level 2 resource and three (3) level 3 resources under the TBIPS Supply Arrangement, Stream 4 – B.10 Help Desk Specialists, to complement existing staff resources on an as and when required basis. The intent of this process is to award a contract to provide addi…

Source ID: CA-NOTICE-cb-41-90306979-003

Scope overview

The Canada Energy Regulator has a requirement for one (1) level 2 resource and three (3) level 3 resources under the TBIPS Supply Arrangement, Stream 4 – B.10 Help Desk Specialists, to complement existing staff resources on an as and when required basis.

The intent of this process is to award a contract to provide additional technical resources to maintain the current level of service from the Service Desk while additional tasks and projects are being manned. This includes coverage during absences of the Service Desk Analysts due to hearing coverage, regular annual leaves, hardware lifecycle projects, and other future projects to be identified.

Notice type: Request for Proposal Procurement method: Competitive - Traditional Selection criteria: Highest Combined Rating of Technical Merit and Price Trade agreements: *None Regions of delivery: *Calgary Contact: Erin Ort (Erin.Ort@cer-rec.gc.ca) (403) 919-8168

Statusopen
CategoryEnergy & Utilities
CountryCanada
Publish dateOct 1, 2025
Submission deadlineDec 17, 2025
Estimated value
Notice typeaward_notice
Sourceca-canadabuys-notices
BuyerCanada Energy Regulator (CER)
Buyer websitehttps://canadabuys.canada.ca/
CityCalgary

Buyer & contacts

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EmailErin.Ort@cer-rec.gc.ca
OrganizationCanada Energy Regulator (CER)

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Tags & Signals

technical supporthelp desk specialistsservice deskTBIPS supply arrangementIT resourcesstaff augmentationgovernment procurementas-needed basis
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