Department of Internal Affairs Seeks Workforce Planning Tool for Service Delivery Operations
The Department of Internal Affairs (the Department), Kawai ki te Iwi or Service Delivery and Operations (SDO) Branch is one of the Department�s most public-facing groups, providing customers with a wide variety of services, products, and advice. SDO�s reach includes Identity and Passport Services, Births, Deaths and Ma…
Source ID: NZ-GETS-26336870
Scope overview
The Department of Internal Affairs (the Department), Kawai ki te Iwi or Service Delivery and Operations (SDO) Branch is one of the Department�s most public-facing groups, providing customers with a wide variety of services, products, and advice.
SDO�s reach includes Identity and Passport Services, Births, Deaths and Marriages, Citizenship, Charities Services, Authentications, Translations, Digital Transformation and Community Operations. DIA are looking to procure a commercial off the shelf Workforce Planning Tool for all of SDO that is configurable to suit DIA's requirements.
The initial focus is on forecasting and scheduling for ~800 SDO team members with a view of potentially scaling up across the Department. This Request for Proposal (RFP) relates to the purchase of implementation and support services for a Workforce Planning Tool. As a short-listed supplier, you have been invited to a closed second stage RFP process to submit a Proposal.
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