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Public tender

Implementation Services for Modern Civil Registration Solution

The Department of Internal Affairs (the Department) Kawai ki te Iwi or Service Delivery and Operations (SDO) Branch is one of the Department�s most public-facing branches, providing customers with a wide variety of services, products, and advice. The Te Ara Manaaki programme is supporting SDO to reimagine and redesign…

Source ID: NZ-GETS-24719668

Scope overview

The Department of Internal Affairs (the Department) Kawai ki te Iwi or Service Delivery and Operations (SDO) Branch is one of the Department�s most public-facing branches, providing customers with a wide variety of services, products, and advice.

The Te Ara Manaaki programme is supporting SDO to reimagine and redesign its identity and life event products and services � putting customers and their whanau at the heart of everything we do. This Request for Proposals relates to the purchase of implementation and support services for a Civil Registration solution.

The outcome we seek is a modern, comprehensive, resilient solution for managing information about life events that is more scalable, cheaper and easier to maintain. It will be safe, robust, and flexible enough to meet the future needs of New Zealanders, including expectations of simple, quick, and efficient services that they can access on their own terms, in their own time, and in a way that suits them.

Statusawarded
CategoryOther
CountryNew Zealand
Publish dateAug 24, 2021
Submission deadlineSep 26, 2021
Estimated value
Notice typeaward_notice
Sourcenz-gets-awards
BuyerDepartment of Internal Affairs
City

Buyer & contacts

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OrganizationDepartment of Internal Affairs

Tags & Signals

civil registrationlife events managementimplementation servicesgovernment digital transformationcustomer-centric servicessystem modernizationpublic service deliveryidentity services
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