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Development of Electronic Grievance Handling System for Internal Staff Platform

Reference: rfx_5083_ROAS The primary objective of this assignment is to design, develop, and deploy a user-friendly and efficient electronic grievance handling mechanism within the internal staff system/platform of the entity. This system should streamline the process for submitting, managing, and resolving grievances…

Source ID: UNGM-292979

Scope overview

Reference: rfx_5083_ROAS The primary objective of this assignment is to design, develop, and deploy a user-friendly and efficient electronic grievance handling mechanism within the internal staff system/platform of the entity.

This system should streamline the process for submitting, managing, and resolving grievances in a transparent, accountable, and timely manner, in line with best practices in digital public services.

Statusopen
CategoryOther
CountryJordan
Publish dateMar 5, 2026
Submission deadlineMar 29, 2026
Estimated value
Notice typetender_notice
Sourceungm-public-notices
BuyerILO
Buyer websitehttps://www.ungm.org/
City

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OrganizationILO

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  • Annex 1-A ILO e-Sourcing - Supplier User Guide_English_v5_Sep_2024.pdf

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  • Annex I-A Guía del usuario de la plataforma de e-Sourcing de la OIT.pdf

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  • Annex 1-A ILO e-Sourcing - Supplier User Guide v5 Apr 2022_FRENCH.pdf

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  • All documents (zip)

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Tags & Signals

grievance handling systeminternal staff platformdigital public servicestransparent grievance managementaccountable resolution processelectronic complaint systemstaff grievance mechanism

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