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Sandwell Council Seeks Citrix Support Renewal for Hybrid Cloud Services

Sandwell Metropolitan Borough Council's ICT Services department wishes to renew its direct CITRIX support and maintenance agreement listed below. The current agreement is due to expire on the 22nd of December 2025. To maintain service provision, ICT Services are now inviting resellers to submit a 15 month renewal quota…

Source ID: UK-ocds-b5fd17-4e5c3e9c-5695-42a7-b6fe-aae9a999f4ed

Scope overview

Sandwell Metropolitan Borough Council's ICT Services department wishes to renew its direct CITRIX support and maintenance agreement listed below. The current agreement is due to expire on the 22nd of December 2025. To maintain service provision, ICT Services are now inviting resellers to submit a 15 month renewal quotation to cover period 23.12.2025 to 31.03.2027.

Please quote for: Citrix Universal Hybrid Multi-Cloud x 1000 to cover period 23.12.2025 to 31.03.2027. Key points to take into consideration when completing the tender response. • It is a key requirement that the support and maintenance agreement is backed to CITRX and that the Council can continue to raise incidents and service requests directly with CITRIX, maintaining existing service level agreements in full. Q.

Is the support and maintenance in your proposal backed directly to CITRIX? [YES|NO] Any proposals not utilising direct CITRIX support will be rejected. Evaluation 100% price Key dates for awareness Tender published: 13.11.2025 Closing date for any clarification questions: 14:00hrs 20.11.2025 Closing date for tender: 12:00 hrs 27.11.2025 Evaluations of tenders: w/c 01.12.2025

Statusclosed
CategoryInformation Technology & Software
CountryUnited Kingdom
Publish dateDec 8, 2025
Submission deadlineNov 27, 2025
Estimated value
Notice typetender_notice
Sourceuk-contracts-finder
BuyerSandwell Metropolitan Borough Council
Buyer websitehttps://www.contractsfinder.service.gov.uk/
CityWest Midlands

Buyer & contacts

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Contact nameBalbir Bhogal
Emailbalbir_bhogal@sandwell.gov.uk
OrganizationSandwell Metropolitan Borough Council

Tags & Signals

Citrix support renewalhybrid multi-cloudICT servicessoftware maintenancepublic sector procurementdirect vendor supportlicense managementcloud infrastructure
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