Service Blueprint Development for Fire and Emergency Operations

Fire and Emergency are seeking a supplier to develop a service blueprint that displays the entire process of service delivery, by listing all the activities that happen at each stage, performed by the different roles involved. The service blueprint is a diagram/ map that visualizes a service offering accurately.

It provides a clear picture of the service process to those who are involved in service production as well as service consumption. The blueprint is expected to include visualisation of relationships between roles, processes, and physical and digital touchpoints required to support PSN within Fire and Emergency.

The blueprint is required to list all operational teams and required steps to deliver operational services across the ICT functions underpinning PSN outcomes. The successful Respondent will develop a service blueprint and then assist us and our operational support partners to embed the approved service blueprint.