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Omnichannel Telecoms Solution for Contact Centre and Business Communications

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please…

Source ID: UK-S2W-ocds-kuma6s-160437

Scope overview

Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437.

(WA Ref:160437)

Statusopen
CountryUnited Kingdom
Publish dateJan 19, 2026
Submission deadlineFeb 27, 2026
Estimated value
Notice typetender_notice
Sourceuk-sell2wales-ocds
BuyerTaff Housing Association
Buyer websitehttps://www.sell2wales.gov.wales/
City

Buyer & contacts

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Emailclive.mangan@taffhousing.co.uk
OrganizationTaff Housing Association

Tags & Signals

omnichannel telecomscontact centre solutionsoftphone systemDDI line managementcall recordingbusiness communicationstelecom integrationmulti-site telephony
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