Microsoft Software Support Services Procurement for Server and Desktop Products
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Source ID: UK-ocds-b5fd17-fe731d5b-944e-43dc-9051-e45be477ee3e
Estimated value
As published by the source; may be updated by the buyer.
Scope overview
HCC requires a 3rd party software support service for all Microsoft server and desktop products in use within HCC. In 2023 HCC IT decided to trial the use of a 3rd Party offering to provide Microsoft Unified Support as the market for alternatives was growing.
Following a mini competition exercise, a contract was put in place for a 2 month proof of concept from December 2023 to February 2024 and, following a successful trial, the contract was extended for a maximum of 2 years to February 2026 . The contract with the 3rd party supplier is coming to an end and HCC requires a replacement.
Additional information: This requirement was procured using the Kent Commercial Services Software and Associated Services Framework Y23065
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