UKHSA Case Management System Enhancement for Operational Efficiency

The UKHSA Case & Incident Management System (CIMS) is a core strategic capability that has been developed to Minimum Viable Product status. It has been rolled out to Health Protection teams across the regions of England to enable public health operational delivery. This system now needs rapid iteration to address curre…

Source ID: UK-ocds-b5fd17-cb483310-1711-4180-8a13-4d5c9cbd4547

Scope overview

The UKHSA Case & Incident Management System (CIMS) is a core strategic capability that has been developed to Minimum Viable Product status. It has been rolled out to Health Protection teams across the regions of England to enable public health operational delivery.

This system now needs rapid iteration to address current organisational delivery risks for users who need to be able to use this system seamlessly with current business processes, ensuring users are confident with the system from a usability, accessibility and data quality perspective. This means removing manual and offline workarounds and decommissioning tactical solutions which are in place to support an MVP.

Statusclosed
CategoryNon-Consulting Services
CountryUnited Kingdom
Publish dateFeb 18, 2026
Submission deadlineJan 5, 2026
Estimated value
Notice typetender_notice
Sourceuk-contracts-finder
BuyerUK Health Security Agency
Buyer websitehttps://www.contractsfinder.service.gov.uk/
CityLondon

Buyer & contacts

Contact nameProcurement Operations
Emailprocurement.operations@ukhsa.gov.uk
OrganizationUK Health Security Agency

Tags & Signals

UKHSAcase management systempublic health operationssystem iterationuser experiencedata qualityaccessibilityoperational delivery

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