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Integrated Client and Printing Infrastructure Management Services Procurement

Predmet nabave je usluga integriranog upravljanja klijentskom i ispisnom infrastrukturom sukladno tehničkim i funkcionalnim zahtjevima koji su detaljno opisani u dokumentaciji. Predmet nabave obuhvaća sljedeće: • Pripremnu uslugu • Uslugu eksternalizacije klijentske i ispisne opreme na lokacija Naručitelja • Uslugu isp…

Source ID: TED-f3af58b1-1326-4fd1-93ce-259528307044

Estimated value

€1.5 Million

As published by the source; may be updated by the buyer.

Scope overview

Predmet nabave je usluga integriranog upravljanja klijentskom i ispisnom infrastrukturom sukladno tehničkim i funkcionalnim zahtjevima koji su detaljno opisani u dokumentaciji. Predmet nabave obuhvaća sljedeće: • Pripremnu uslugu • Uslugu eksternalizacije klijentske i ispisne opreme na lokacija Naručitelja • Uslugu ispisa • Uslugu Help Deska • Završnu uslugu.

Navedene usluge detaljno su opisane u dijelu Tehnički i funkcionalni zahtjevi koji je sastavni dio ove dokumentacije o nabavi.

Ugovaranje ovog predmeta nabave uključuje nastavak navedenog načina brige oko klijentske i ispisne infrastrukture, što potvrđeno uključuje efikasno planiranje količina klijentske i ispisne opreme uz izbjegavanje financijski intenzivnih jednokratnih ulaganja u kapitalne troškove kupovanja opreme s relativno kratkim rokom amortizacije, efikasno planiranje i dostavu potrošnog materijala, efikasno naručivanje i kraće rokove isporuke za klijentsku i ispisnu infrastrukturu i potrošni materijal, kontinuirano praćenje kvalitetne i ažurne evidencije radnih mjesta i pripadajuće ICT klijentske i ispisne opreme, efikasan rad informatičke korisničke podrške u skladu s najboljim svjetskim praksama.

Izvršenjem navedenih usluga korisnicima računalne i ispisne opreme osigurava se razina usluge koja je pouzdana i u skladu s potrebama poslovanja. U predmetnu uslugu uračunato je i ekonomično iskorištavanje resursa koji su Naručitelju već na raspolaganju pa tako predmetna nabava uključuje u usluge održavanja i nadogradnji i IT opremu koju Naručitelj već posjeduje.

Dio nužne informatičke infrastrukture za uspostavu predmetne usluge, kao i uključeni licencirani softver raznih namjena (osim u slučajevima gdje se navodi drugačije) osigurava Naručitelj, kako se detaljnije navodi u nastavku teksta. Navedene predmetne usluge su nedjeljive zbog visoke razine međuovisnosti među njima.

Statusopen
CategoryOther
CountryCroatia
Publish dateDec 29, 2025
Submission deadlineJan 14, 2026
Estimated value€1.5 Million
Notice typeplanning
Sourceeu-ted-search
BuyerHŽ PUTNIČKI PRIJEVOZ d.o.o.
Buyer websitehttps://ted.europa.eu/
City—

Buyer & contacts

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Contact nameSlužba nabave, Strojarska cesta 11, Zagreb
Emailnadmetanja@hzpp.hr
Phone+385 14613469
OrganizationHŽ PUTNIČKI PRIJEVOZ d.o.o.

Tags & Signals

IT infrastructure managementprinting serviceshelp desk supportequipment externalizationclient infrastructureICT servicesmanaged print servicesuser support

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