Digital Patient Flow and Booking System for Outpatient Clinics

WDHB have an identified need to advance the management and flow of our outpatient clinics while enhancing the patient experience through implementation of patient centric booking and information systems. The RFP is aligned to outpatient medical and surgical clinics with a solution able to extend to other outpatient services such as Auckland Regional Dental Services (ARDS) as required.

Waitemata DHB aims to improve the outpatient visit experience by redesigning and implementing an outpatient booking and patient flow management system. We require a solution that will: 1.1. Offer online appointment booking to outpatients 1.2. Enable use of email and text messaging to communicate with patients 1.3. Enable self-check in at kiosks, or other solutions, on arrival 1.4.

Present audience-focused content and health information on digital screens in specific waiting areas 1.5. Provide patient flow management tools - managing waiting and treatment rooms 1.6. Implement electronic post consultation forms i.e. clinic outcome form 1.7.

Our aim is to transform our patients� experience by electronic communication and convenience along with receiving a more efficient service when attending an outpatient clinic. 1.8. We invite proposals from suppliers who meet the pre-conditions, technical, commercial and other business requirements set out in this RFP. The selected solution required to be fit for purpose with a future proofing methodology.