Contact Centre as a Service RFP
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information. Notice type: None Procurement method: Competitive - Open bidding Selection criteria: None Trade agreements: *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canadian Free Trade Agreement (CFTA) Contact: Ryan Normand (itprocurement@fcc-fac.ca) 3065407714
Source ID: CA-NOTICE-MX-443781856771-000
Scope overview
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information. Notice type: None Procurement method: Competitive - Open bidding Selection criteria: None Trade agreements: *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canadian Free Trade Agreement (CFTA) Contact: Ryan Normand (itprocurement@fcc-fac.ca) 3065407714
Full description
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information. Notice type: None Procurement method: Competitive - Open bidding Selection criteria: None Trade agreements: *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canadian Free Trade Agreement (CFTA) Contact: Ryan Normand (itprocurement@fcc-fac.ca) 3065407714
Buyer & contacts
Similar tenders
Transportation of liquor products and other goods between Yukon Liquor Corporation?s warehouse and Licensees in Carcross and Tagish, YT Community: Whitehorse, Carcross, TagishTraditional Territory: Kwanlin D?n First Nation, Ta?an Kw?ch??n Council, Carcross/Tagish First Nation
Transportation of liquor products and other goods between Yukon Liquor Corporation?s warehouse and Licensees in Carcross and Tagish, YT Community: Whitehorse, Carcross, TagishTraditional Territory: Kwanlin D?n First Nati
Virtual Machine (VM) Hosting Solutions for Fleet Operations
Marine Atlantic Inc. Request for Proposal #305-322-025 – Supply of Mattresses and Mattress Covers Marine Atlantic Inc. (“MAI”) invites offers from Suppliers for prospective proponents to submit proposals for a new Virtua
Spiral Modulation Engineering Report and Software Implementation
The Contract is to develop prototypes based on theoretical (simulated) and demonstrated performance of novel modulation techniques, specifically to include spiral modulation and possibly others as appropriate, relative t
Unlock the full IndexBox Tenders workspace
Get hourly updates across 100k+ opportunities, AI recommendations, and one-click pipeline workflows. Zero obligation.
Disclaimer: IndexBox Tenders does not issue, announce, or publish this tender. This information is aggregated from publicly available sources and is provided for informational purposes only. IndexBox Tenders is not affiliated with, endorsed by, or acting on behalf of the tender issuer. Users should verify all information directly with the official tender source before making any decisions or taking any action.