Farm Credit Canada Seeks Cloud Contact Centre Service Platform
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel…
Source ID: CA-NOTICE-MX-443781856771-002
Scope overview
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems.
Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Notice type: None Procurement method: Competitive - Open bidding Selection criteria: None Trade agreements: *Canada-European Union Comprehensive Economic and Trade Agreement (CETA) *Canadian Free Trade Agreement (CFTA) Contact: Ryan Normand (itprocurement@fcc-fac.ca) 3065407714
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