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Demand-Responsive Transport Service Center Implementation and Operation in Île-de-France

Conformément à la délibération n°2017/123 du Conseil d’Administration d’Île-de-France Mobi-lités du 22 mars 2017, le présent marché a pour objet la mise en place, l’exploitation d’un Centre de services et l’intégration de réseaux TAD pour le transport à la demande en Île-de-France tel que décrit dans les 6 missions ci-…

Source ID: TED-7bc1fb84-af8b-420a-b880-e6fc6691f6eb

Scope overview

Conformément à la délibération n°2017/123 du Conseil d’Administration d’Île-de-France Mobi-lités du 22 mars 2017, le présent marché a pour objet la mise en place, l’exploitation d’un Centre de services et l’intégration de réseaux TAD pour le transport à la demande en Île-de-France tel que décrit dans les 6 missions ci-dessous.

- Mission 1 : reprise des services de TàD existants, mise en place d’une solution de ré-servation de TàD et l’intégration dans la plateforme MaaS Île-de-France Mobilités (PRIM) ; - Mission 2 : intégration de nouveaux services de TàD labellisés ou modifications signi-ficatives aux services existants ; - Mission 3 : exploitation du Centre de services sur le périmètre des TàD labellisés et in-tégrés au centre de services ; - Mission 4 : mise en place et gestion un Centre d’appel et d’un serveur vocal interactif ; - Mission 5 : conseils et études de programmation de TàD - Mission 6 : appui au pilotage de la performance et de la qualité de service.

Les objectifs ainsi que les conditions d’exécution des prestations attendues, sont précisés dans le cahier des clauses techniques particulières (CCTP).

Statusopen
CategoryOther
CountryFrance
Publish dateFeb 10, 2026
Submission deadlineFeb 4, 2026
Estimated value
Notice typeamendment
Sourceeu-ted-search
BuyerIle de France Mobilités
Buyer websitehttps://ted.europa.eu/
City

Buyer & contacts

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Emailalexandre.petit@iledefrance-mobilites.fr
Phone0153592139
OrganizationIle de France Mobilités

Tags & Signals

demand-responsive transportservice center operationtransport integrationcall center managementMaaS platformtransport servicesÎle-de-Francepublic transport

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