Junior Adjudication and Data Quality Supervisor for Ethiopian National ID Program

Specific responsibilities for the Junior Adjudication & Data Quality Supervisor will include, but are not limited to, the following activities: Manual Biometric Matching: Perform manual biometric matching using fingerprints and/or iris scans, against the duplicates found. Ensure accuracy and reliability of data by following established guidelines and protocols.

Make determinations based on detailed examination and analysis of biometric data matching results for identity verification. Data Review and Analysis: Review biometric data sets and ensure they meet quality standards of NIDP Analyze and interpret biometric patterns to identify matches or discrepancies. Document findings and observations accurately.

Quality Assurance: Conduct quality checks on biometric matching processes for accuracy and consistency. Resolve issues or discrepancies related to matching results. Collaborate with the Data Quality team to maintain high data integrity.

Conduct periodic and sudden evaluation of the registration process to assess gaps and suggest corrective measures and optimization of the process Compliance and Privacy: Adhere to regulatory requirements and NIDPs organizational policies for biometric and biographic data handling. Maintain confidentiality and secure handling of all personal information and data obtained during the course of the work.

Reporting and Documentation: Prepare accurate and concise reports summarizing manual biometric adjudication results, regular inspection of registration process at centers and data quality audit results from dashboard. Document observations, decisions, and actions during the adjudication process, supervisory visits and audit exercises.

Maintain organized records of manual adjudication outcomes, inspection visits and audit reports. Collaboration and Communication: Collaborate with cross-functional teams to address biometric data related and biographic data collection related issues but also any issues on the end-to-end enrollment process Communicate effectively with stakeholders, providing updates and clarifications.

Data Quality Assurance: Develop and implement strategies and procedures for data quality assurance. Conduct regular audits to assess data accuracy, completeness, and integrity. Conduct sample checks and validation procedures to verify data accuracy and completeness.

Identify and promptly address data quality issues, determine if there are patterns, investigate potential cases including by an in-person evaluation of the registration process at centers, recommend corrective measures, escalate to appropriate departments in the case of suspicious, fraudulent activities or intentional malpractice, suggest optimization approaches to tackle such malpractice and close potential loopholes Develop and implement data quality assurance strategies and procedures for biometric and biographic information collection.

Prepare accurate and detailed reports on data quality assurance findings, including any issues or discrepancies identified. Maintain comprehensive documentation of data quality assurance processes, procedures, and outcomes.

Device appropriate intervention mechanisms to correct observed data quality issues on registration personnel and/or centers and implement improved processes and protocols when approved by the respective unit(s).

The shortlisting criteria include the following; The ideal candidate for the role of Junior Adjudication & Data Quality Supervisor [Senior] will bring the following competencies and skills: Master's with 0-year experience or Bachelor's and 1-year experience in any computer science, information technology, engineering, management, economics, law, natural or social related fields Bachelor's degree in computer science or a related field.

Prior experience as an operation team lead, technical personnel, or similar role is a plus. Knowledge of Biometric data registration, system development, data quality assurance, and hardware maintenance is preferred Strong leadership and problem-solving skills, with a detail-oriented approach. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.

Familiarity with biometric kits, Java, programming skills, troubleshooting, MOSIP platform, Jira software, and other work management tools. Creative, problem-solving skills and passion for digital technology solutions, conflict handling skills, and a high tolerance for hectic and demanding work environments. Knowledge of the Ethiopian technology landscape and the National ID Program is a plus.

Capacity to develop processes and performs activities to ensure consistent, high-quality service/support levels and identifies potential problems/trends Ability to perform advanced troubleshooting independently as well as demonstrates ability to lead with a focus on teamwork and persistence Demonstrates high analytical skills through troubleshooting and maintenance of complex technical environments Familiarity with Agile Project and Program Management Methodologies and experience with relevant tools such as Atlassian Jira and Confluence The selection method is based on para 7.36 and 7.37 of the World Bank’s Procurement Regulation.

The attention of interested individual is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”) revised November 2017, August 2018,2023, and February 2025 setting forth the World Bank’s policy on conflict of interest.

An individual will be selected in accordance with the Selection of Individual Consultant (Section V) method set out in the Procurement Regulations. Expressions of interest (CV, cover letter and documentary evidence for fulfilling the qualifications) must be delivered in a written form to the address below by E-mail on or before November 26 2025.

Further information can be obtained, by email at the below address during office hours from 8:30 AM to 5:30 PM Addis Ababa time: Federal Democratic Republic of Ethiopia, National ID Program (NIDP) Digital ID for Inclusion and Services Project Attn: Project Management Unit (PMU), Address: Welosefer Bole, Ethio-China St, INSA Building, 14th Floor, Addis Ababa, Ethiopia Tele- +251-912-200295 or +251-911-446582 E-mail: nejmedin@id.et and Copy to: zelalem@id.gov.et Website: https://id.gov.et/ Addis Ababa, Ethiopia Agency: Prime Minster Office, National ID Program Procurement method: Individual Consultant Selection Notice type: Request for Expression of Interest Status: Published Value: 54000.0 USD