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Multilingual Call Center Service Provider Selection for National ID Program

Request for Bids (Re-Bid) Non-Consulting Services Employer: National ID Program Project: Digital ID for Inclusion and Services Project (P179040) Contract title: Selection of a Service Provider that Serve as Multilingual Call Center for National ID Program

Source ID: WB-OP00370872

Estimated value

$1.8 Million

As published by the source; may be updated by the buyer.

Scope overview

Request for Bids (Re-Bid) Non-Consulting Services Employer: National ID Program Project: Digital ID for Inclusion and Services Project (P179040) Contract title: Selection of a Service Provider that Serve as Multilingual Call Center for National ID Program

Statusopen
CategoryInformation Technology & Software
CountryEthiopia
Publish dateJul 29, 2025
Submission deadlineSep 2, 2025
Estimated value$1.8 Million
Notice typetender_notice
Sourceworld-bank-global
BuyerPrime Minster Office, National ID Program
Buyer websitehttps://projects.worldbank.org/
City

Buyer & contacts

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Emailmesfin@id.gov.et
OrganizationPrime Minster Office, National ID Program

Documents

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  • Ethiopia - EASTERN AND SOUTHERN AFRICA- P179040- Ethiopia Digital ID for Inclusion and Services Project - Procurement Plan

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  • Ethiopia - EASTERN AND SOUTHERN AFRICA- P179040- Ethiopia Digital ID for Inclusion and Services Project - Procurement Plan

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  • Ethiopia - EASTERN AND SOUTHERN AFRICA- P179040- Ethiopia Digital ID for Inclusion and Services Project - Procurement Plan

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  • Ethiopia - EASTERN AND SOUTHERN AFRICA- P179040- Ethiopia Digital ID for Inclusion and Services Project - Procurement Plan

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  • Ethiopia - EASTERN AND SOUTHERN AFRICA- P179040- Ethiopia Digital ID for Inclusion and Services Project - Procurement Plan

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Tags & Signals

multilingual call centernational ID programservice provider selectiondigital ID servicesre-bid opportunitypublic procurementcitizen servicescommunication support

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